Policies and Procedures

Thank you for choosing InnovativEdge Marketing! We look forward to working on your project, but first we need you to read the following policies and procedures and sign off. Thanks!

payments

Deposit must be received before work is started. All items under $500 must be paid in full before beginning work. 

late fees

Any invoice not paid within 30 days will be charged a 10% late fee every 30 days past due

deposits

50% of invoice is due before the start of any project. Final balance due prior to completion of project. With all work over $500, deposit must be received before work is started. 
All deposits are non-refundable to cover expenses related to the project unless project is cancelled in writing within 48 hours. 

quotes

Quotes are valid for 90 days. After 90 days we will need to re-quote the project

credit card fees

Credit cards are always accepted, but a 2.5% credit card processing fee will be added. Please let us know if you would prefer to pay via credit card and we will add this to your invoice so you may pay via the link in the invoice email. 

proofs & printed items

Please read over your proof carefully to avoid any errors (spelling, wrong contact information, etc) on print items. We will not send anything to print without an emailed or signed approval to a proof. Doing this releases InnovativEdge Marketing from all responsibility for errors and omissions on a print item. If the item has already been sent to print, InnovativEdge cannot stop production. If you need to have an item reprinted because of an error, we will be happy to do that, but you will be charged the full print cost for the second print, as your proof approval signifies release to print.

incomplete projects

Any project that remains in proofing or is put on hold while we wait for content for more than 20 business days will be put on hold and will be billed for any time spent up to that point. When the client is prepared to restart the project, time will be billed per hour from then until completion.